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Network Analyst I

Posting Details

Position Information

Job Title Network Analyst I

For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.

Employment Status Full Time
Employment Type Regular
Job Summary
Reporting to the Chief Information Officer, this infrastructure role will maintain a portfolio of network and communications services which support users across CNC.  The Network Analyst I will take part in the evaluation, planning, implementation, configuration, management, maintenance, and support of the infrastructure systems in their portfolio.  Working closely with the ITS Service Desk team, the Network Analyst I will also act as a point of escalation for infrastructure related incidents and will assist with their prioritization and resolution while collaborating with other Infrastructure team members where appropriate.

Specific Duties
Responsibilities will include but are not limited to:
• Assist with network installations, updates, testing, debugging, performance tuning, security, backups, and monitoring while following best practices and minimizing downtime. 
• Commission and decommission network equipment. 
• Install, terminate and test copper network cabling.
• Propose changes to firewall rules based on user requests / issues.
• Assist with the installation, configuration, and maintenance of network server hardware and software. 
• Act as a point of escalation for application issues encountered by front-line IT support staff. 
• Troubleshoot analog and digital phone and video conferencing issues. 
• Execute test plans for new hardware and software systems to ensure functionality meets specifications. 
• Leverage industry standard security practices to secure information systems and applications.
• Evaluate vendor products and provide purchase recommendations to management.
• Assist with the setup, troubleshooting, and collection of audio/visual equipment for short events and long-term installations.
• Create, maintain, and follow technical documentation.
• Create simple data visualizations to assist with communicating information to decision makers.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Perform other related duties as assigned. 

Skills & Qualifications
• Recognized two (2 ) year diploma in Computer Information Systems, Information Technology, Electronics Engineering or equivalent.
• Minimum of one-year current experience working with network-based applications and services, network systems, communication technologies, and audio/visual equipment. Preference given to those with experience in enterprise networks, data networking, and firewall management.
• Experience in post-secondary education or the public sector is preferred
• Understanding of the operations of copper, fiber, and wireless networks 
• Experience with ethernet packet analysis tools such as Wireshark 
• Familiarity with troubleshooting access layer network problems 
• Understanding of signal switching, device casting, and RF/IR transmission technologies 
• Experience with a variety of communication technologies (Analog Telephony, VoIP Telephony, Cloud Based phone systems, Call Centre Software, Online Video Conferencing solutions, etc.) 
• Ability to describe and demonstrate the layered approach to enterprise networking
• Understanding of cabling requirements and limitations 
• Basic troubleshooting skills for a variety of Unified Communications challenges
• Ability to assess the relative strengths and weaknesses of different solutions
• Ability to test newly implemented solutions and provide constructive feedback
• Ability to apply risk management practices
• Ability to investigate and record operational requirements and problems
• Ability to follow pre-defined procedures to create, update and maintain assets in asset tracking systems
• Demonstrated commitment to service excellence and teamwork
• Ability to work effectively and cooperatively with a diverse group of individuals or departments
• Excellent communication skills, both written and verbal

Band H
Grade NA
Salary $65,845 per year plus an annual Labour Market Adjustment of $1,200 per year
Location Prince George
CNC Campus Prince George
Province BC
Country Canada
Department Information Technology Services
Posting Detail Information

Posting Number 23-137SP
Employee Group Operational
Desired Start Date 11/01/2023
Position end date (if temporary or seasonal)
Additional Appointment Details
Number of Hours per week 35
Posting Competition Status Accepting Applications
Number of Positions to fill 1
Open Date 09/08/2023
Screening/Close Date 10/02/2023
Remain Open Until Filled No
Special Instruction/Details to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you legally able to work in Canada?
    • Yes
    • No
  2. * Do you have a Post-Secondary Diploma/Degree in Computer Information Systems or a related Technical field of study?

    (Open Ended Question)

  3. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Credentials
  2. Other